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Reviews | Ciel Luxury Apartments
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Office Staff
Office staff is so sweet and helpful always. Anything I ask them to work on or get done they always make me feel like a priority ... and always make sure everything gets done. I enjoy all my interactions with them. It’s nice to just walk in or call and have whatever I need handled right them. Also the new manager has brought a lot of nice touches to the environment at Ciel. I lived here for 6 years. She’s definitely been one of the best managers we have had of the property. Read More about Office StaffBy: Cassie
Source: Property SiteProperty kept up beautifully
The property is kept up beautifully by the housekeeper and by the team that takes care of the grounds. Daisy specifically ... does an amazing job always going the extra mile to clean and sanitize all public access areas. Read More about Property kept up beautifullyBy: Ms. Greene
Source: Property SiteProperty kept up beautifully
The property is kept up beautifully by the housekeeper and by the team that takes care of the grounds.By: Ms. Greene
Source: Property SiteBerta excellent maintenance personnel!!
I want to acknowledge how amazing and wonderful of a maintenance worker Berta is. She came over with no hesitation and completed ... the issue at hand. She was very professional and efficient fixing the maintenance mishap. She even double checked our AC until and ensured everything was working correctly. The Ciel establishment is lucky to have such a dedicated maintenance personnel like Berta!!! Read More about Berta excellent maintenance personnel!!By: Douglas Tojeiro Verified Resident
Source: Property SiteMaintenance worker Berta!!
I want to acknowledge how amazing and wonderful of a maintenance worker Berta is. She came over with no hesitation and completed ... the issue at hand. She was very professional and efficient fixing the maintenance mishap in our unit. She even double checked our AC until and ensured everything was working correctly. The Ciel establishment is lucky to have such a dedicated maintenance personnel like Berta!!! Read More about Maintenance worker Berta!!By: Douglas Tojeiro
Source: Property SiteExcellent experience!
Great experience moving in and everything was ready as expected. Thanks for helping make something that can be very stressful ... easy for me and my partner! Read More about Excellent experience!By: John Verified Resident
Source: Property SiteGreat place to live in Jax
Just moved in and this place has been wonderful so far. The apartment was fully cleaned when moving in. Gena was helpful ... during move in process. The neighborhood seems nice and safe. Pool is very clean entire facility clean even the Public club bathroom. Read More about Great place to live in JaxBy: Sharif Verified Resident
Source: Property SiteThank you!!
I just want to take this time to acknowledge the Ciel staff management, maintenance team. They’re such a wonderful team. ... Last night was my first ever resident event that I attended, and it was amazing meeting such nice individuals and live here and meeting the entire Ciel staff team. Btw - this Ciel staff team always goes above and beyond for their residents. I look forward to many more resident events and living here for the long run. Thank you again for everything you do for my familia. Sincerely, The Tojeiro family!! Read More about Thank you!!By: Douglas Tojeiro Verified Resident
Maintenance!!
Alex the newest maintenance personnel was amazing and very professional while fixing a problem we had with our AC. A+ to ... him!! Read More about Maintenance!!By: Douglas Tojeiro Verified Resident
Pet spa!!
I gave my pup lady her first bath here at Ciel pet spa. I just want to Recognize the Ciel management, staff team for providing ... such a clean and amazing amenity for our pets. I was blown away on how clean and efficient the pet spa wash machine works. Thank you so much for providing the best care/cleanliness for our furry familia members. I truly love it here!! Read More about Pet spa!!By: Douglas Tojeiro Verified Resident
Source: Property SiteGarbage Disposal
Reaching out to the staff to recognize your newest maintenance teammate on a job well done in solving the garbage disposal ... issue in less than 10 mins! He understood the problem and not only rectified the issue, but also provided a quick class on preventive maintenance. Thank you. Augustus 2409 Read More about Garbage DisposalBy: Augustus Osei Tutu Verified Resident
Source: Property SiteLove Ciel
Love my new apartment. The grounds are very clean and manicured. Everything I need is close by and the gym is right outside ... my door! Doesn't get much better. 5 stars! Read More about Love CielBy: Anonymous Verified Resident
Source: Property Sitegrerat property
Tongues will not express the joy I have felt since living in the Ciel apartments. The staff is above and beyond expectations! ... Best property I have ever lived in.. All staff especially Jamie, Gena Emily, and Hunter.. they are very special to me and my needs as a resident.. Thank you all very much for all you do, I will continue to do my word of mouth marketing for this property. Happy New Year - Mr. Phillips Read More about grerat propertyBy: Gary Phillips Verified Resident
Source: Property SiteCleanliness of corridors
Javier cleans our corridor in Bld 3 with a smile and proficiently! I enjoy the clean smell, neatness and security of the ... corridor which was a major factor in choosing the complex! Read More about Cleanliness of corridorsBy: Anonymous Verified Resident
Source: Property SiteStaff - Javier
I wanted to compliment Javier for always staying on top of building #4. He is always, on a daily basis, making sure this ... building is mopped, vacuumed and cleaned. He is a true professional and I appreciate his friendliness and always ensuring this building is looking its best. Thank you Javier! Read More about Staff - JavierBy: Larry Holste Verified Resident
Source: Property SiteWonderful facility, structure, and staff
I want to thank Emily and Jamie for lending me a spare key to my apartment when I could not locate my original key. It was ... very stressful and I am glad they were there to help me out and relieve me. It was nice to be able to make light of the situation afterward. I am very grateful to be living here and would like to continue to do so if possible. I might look into renting a garage space too!!! -Micah Sun Read More about Wonderful facility, structure, and staffBy: Chi Sun Verified Resident
Source: Property SiteEmily was Great
Emily was super helpful, knowledgeable and nice!By: Craig Morris Verified Resident
Source: Property SiteWe LOVE our new apartment
We were so excited to move into this apartment. Not only is it beautiful but the onsite amenities are amazing. Everything ... is so clean and well kept. The staff is helpful and responds immediately to questions. Emily was our agent and she has been extraordinarily helpful. We were moving from the UK so this move was complicated and she went above and beyond to make sure everything went smoothly. I am also impressed that members of the staff live on the property. That speaks very well of the complex. The location is excellent. We are minutes from everything. Read More about We LOVE our new apartmentBy: Cyndi & Joe Verified Resident
Source: Property SiteWe LOVE our new apartment
What a beautiful apartment!!! We were so excited to move in. The apartment is spacious and the amenities on site are amazing.By: Cyndi Verified Resident
Source: Property SiteSpotless Service
I must say that I really admire the exceptional service of the cleaning maintenance department. With specific reference to ... Javier G: He takes pride in what he does. He is admired for leaving no stones unturned. He is pleasant, well manured and does his job with such delight. He is to be commended for a job well done! Thanks Ceil for making such talent a part of your team :) Read More about Spotless ServiceBy: Keisha Brown Verified Resident
Source: Property SiteSpotless Service
I must say that I really admire the exceptional cleaning and maintenance service of Javier G.By: Keisha Brown Verified Resident
Source: Property SiteExceptionally Clean
Our maintenance guy (Javier) keeps our buildings so clean and smelling fresh. I can't ever complain about any filth. Javier ... is always so nice and passionate about keeping our buildings clean. I give it an exceptional 5 Stars. Read More about Exceptionally CleanBy: Ms G Verified Resident
Source: Property SiteEmil McGuire - (904) 292-2435
Emily McGuire was fantastic. She was extremely informative and understood the market here in Jacksonville better than most. ... She provided us with all required information and was on top of everything. If you're looking into moving to Ciel Jax, I'd recommend calling Emily at (904) 292-2435. Read More about Emil McGuire - (904) 292-2435By: Nathan & Aexis Verified Resident
Source: Property SiteAwesome Staff!
This is by far the best place to live here in Jacksonville apartment wise. I have been living here for over 8 months now, ... and my time here has been nothing but awesome. Stephanie and Gina are the most wonderful rental staff!!! Such respectful, nice, and kindhearted women that are the reason I moved here. My apartment feels like a home, and the cleanliness here is immaculate from the maintenance staff! :) Overall, great place and you will not regret moving here. Read More about Awesome Staff!By: Victoria Paradero Verified Resident
Source: Property SiteGena is awesome
We are so in love with our new apartment!! Gena was very helpful helping us with everything we ask. This is the best ... place to live!!! Read More about Gena is awesomeBy: Erika Valdez Verified Resident
Source: Property SiteWork Orders
All of my experiences have been stellar. thank you!By: LaVaida Bradford Verified Resident
Source: Property SiteI love it
I have no problems here I love itBy: Dterrio Ford Verified Resident
Source: Property SiteAmazing staff
From the moment I started communicating with the staff at Ciel I knew I was in good hands. Gena and Jensen took such great ... care of me with the everything from scheduling, the tour, to application process. I can’t thank you both enough for making a stress free experience. Read More about Amazing staffBy: Brittany Widmayer Verified Resident
Source: Property SiteGreat staff
When you come to ciel apartments ask for Gina, she gives u great service as well as knowledge, and experience, she's never ... to busy you can always call on her, Great!!!!! Read More about Great staffBy: Anonymous Verified Resident
Source: Property SiteBEST APARTMENT!
This has by far been the best apartment we have ever lived in! Such an beautiful community!By: Chase Demers Verified Resident
Source: Property SiteAMAZING
Best apartment!By: Chase Demers Verified Resident
Source: Property SiteRachel Awesome Service
Rachel was absolutely wonderful with helping looking for my dream apartment. I was able to tell her all my needs & wants ... and she accomplished each one. I would definitely recommend her to anyone looking for their dream apartment. Thank you so much for providing excellent customer service. Read More about Rachel Awesome ServiceBy: Alexis Verified Resident
Source: Property SiteHappy to call Ciel home!
I absolutely love my new home! Stephanie was amazing and so helpful in getting Ciel to be my new home!By: Jenny Verified Resident
Source: Property SiteLeasing agent
I stopped in there on August 2 to look at your apartments leasing agent and I do apologize I forgot I name however she is ... very helpful hopefully that will be my next home to beautiful place she gave me a great tour she was very knowledgeable looks like you have a good team That’s one thing that will help me make my decision is having a good team Read More about Leasing agentBy: Allen Peek Verified Resident
Source: Property SiteLuxury Living@ it's best
My Father and I along with my little dog Moved in July 13 and love it here. Jared Kummer was extremely professional and ... enthusiastic about Ciel that we signed our lease agreement as soon as we finished his property tour. Can't wait for Clubhouse and pool to open. We have plenty of time as we plan to make this our life long residence. Thank You Jared and Ciel Staff! Read More about Luxury Living@ it's bestBy: Scarlett Sharron Verified Resident
Source: Property SitePerfect
Great place to liveBy: Anonymous Verified Resident
Source: Property SiteExcellent Service by Rachel
I would really like to thank Rachel so much during this process. She genuinely cares about the residents and meeting your ... requirements. I was able to tell her my wants and needs for my dream apartment and she fulfilled every one of them. She has excellent communication skills and quick response time. I would refer anyone to her. Rachel is great leasing specialist. Read More about Excellent Service by RachelBy: Alexis Verified Resident
Source: Property SiteAmazing Service by Stephanie Taylor
How to feel at home … Meet Stephanie Taylor … She is amazing and God sent! Her service is with a genuine smile making sacrifices ... to meet your individual needs... I now feel that I have made the right choice and can't wait to move into my new home... Thanks a million Stephanie! God bless you! Read More about Amazing Service by Stephanie TaylorBy: Keisha Verified Resident
Source: Property SitePerfection
Gena was absolutely wonderful with helping me get everything setup. I was in Jacksonville for a short time, and she was so ... accommodating, even though we wanted to look at the actual apartments multiple times! She was so patient and understanding. I'm very excited to be move to this place. Read More about PerfectionBy: Justin O. Verified Resident
Source: Property SiteBeautiful Apartments, very friendly staff
I just moved two days ago, and I feel extremely satisfied with Ciel Luxury Apartments. These are brand-new, beautiful apartments, ... well proportioned, and very accessible. Also, I will have a wonderful look at the pool, that is still in construction, but it is due for completion in the next few weeks. All the staff was very friendly, energetic, caring and willing to help. I want to give special mention to Stephanie Taylor, a very caring staff that stayed late with me on a Wednesday to help me complete my application, and to Genalin Ivantchenkov, an awesome staff that went above and beyond to make my approval process happen on a Friday evening, even though I arrived late from work. A++ Read More about Beautiful Apartments, very friendly staffBy: Francisco M. Verified Resident
Source: Property SiteBeautiful Place
Stephanie in the front along with her superiors helped me in more ways than they will ever know! & Stephanie was so patient ... & understanding, i also didn't feel pressured like most apartments . I'm looking forward to an amazing year here. I move in ..in a few more days:) Read More about Beautiful PlaceBy: Kristen M Verified Resident
Source: Property SiteJust Perfect!
Absolutely a gorgeous community. I toured the community and it looks like a resort.By: Anonymous Verified Resident
Source: Property SiteOverall Rating
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Testimonials
I'm so excited! I just reserved my new apartment home here at Ciel Luxury Apartments. Yes, I get to say LUXURY! I have a dream kitchen with a center island! I'm skipping around. Everyone was very nice through the process and it truly is a beautiful place. What I love most, I'm the first to live in my apartment. No past history in this apartment. What a great way to start my new year! Thank you for everything.
- Jacqueline
Absolutely a gorgeous community. I toured the community and it looks like a resort.
- Alex R.
I just moved in this past weekend. The staff is absolutely amazing. The anticipation was tremendous but I can truly say that it is much more than I imagined. It is beautiful. I know that the definition of Ciel is heaven or sky in french. But they should add luxury. I am truly home and I can exhale :).
- Anonymous
The staff has been outstanding through entire lease application and move in process. Just love the vibe at Ciel and things are still under construction - so I can only imagine when all is complete. Floor plans are creative and inviting, garages are over-sized which is a nice plus.
- Anonymous
Very nice new community, moved in when some of the buildings are still under construction. Hasn't been bad with the construction. Apartments themselves are very modern and clean looking with great fixtures. Really like the fob to enter building and elevators and hallways are all inside the building with A/C which is so nice to have in FL. Staff is very friendly and willing to help you with what you need! Jared helped me and was great.
- Anonymous
This is the fastest I've seen a maintenance issue handled. Very impressed
- Jacqueline
Service folks are great.
- Annette
Very nice and professional. Cleaned up after and took the time to discuss the problem and how to avoid going forward. Thank you!
- Lauren
The office staff and the maintenance staff showed diligent, courteousness, and professionalism in taking care of the situation.
- Roger
Not only does Javier make Ciel look great, but he also makes it feel that much more like home. Wanted you to know that we appreciate him and all that he does around the complex.
- Anonymous
